The role of the compliance officer is critical within the team to ensure all standards are being adhered to. The role will involve overseeing the files of internal care assistants, alongside working with exterior organisations.
The expectations of your role are to:
To ensure the branch operates and care is delivered to the highest standard of quality.
To undertake Quality Audits in line with regulatory and contractual requirements.
Produce up to date quality checks on candidates, via the registration process and referencing.
Liaise with external companies regarding audits of the company’s files.
To implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all times.
To monitor compliance to ensure that all Service User and employee files are maintained and updated as required and ensure actions are carried through.
To carry out investigations into complaints and safeguarding issues and ensure actions are followed through.
To undertake other duties as requested by your Line Manager.
Experience within the Health and Social Care Sector is essential for this role.
The candidate is expected to display:
Ability to work to deadlines in pressured environments
Liaise with a number of professionals at once whilst maintaining focus on the tasks at hand
Attention to detail when dealing with paperwork
Knowledge of Care Standards and CQC regulations
Excellent written and verbal communication skills
Owing to the nature of the business there may be occasions when you will be asked to work extended hours in order to meet the company’s needs.
As an equally opportunities employer our mission is to provide flexible, community-based care support or the highest standard, that promotes independence, dignity and choice.